By using our online hotel booking engine, you agree to abide by these terms and conditions. If you have any questions or concerns, please contact us at [email protected] or [email protected] .
● Cancellations must be made at least 6 working days from the scheduled arrival date to avoid any penalties.
● Cancellations made within 5 working days of the scheduled arrival date will be subject to a cancellation fee equivalent to 50% of the total booking cost.
● Cancellations made within 2 working days of the scheduled arrival date will be subject to a cancellation fee equivalent to 70% of the total booking cost
● Cancellations made within 24 hours of the scheduled arrival date will be subject to a cancellation fee equivalent to one night of the total booking cost.
● Modifications to existing reservations are subject to availability and may be subject to additional charges.
● Any changes to the booking must be made within the specified cancellation period to avoid any penalties.
● Refunds for cancellations are only applicable for emergency cases with a valid reason and evidence, up to the discretion of Tasik Kebun Serendah.
● Refunds will be minus from administration charges.
● Guests who fail to arrive without prior notice will be considered as no-show.
● No-shows will be charged the full booking amount and will not be eligible for any refunds.
● If the booking is for more than one night, no-show will be considered when the guest didn’t turn up for the second day’s check in time and the management didn’t receive any calls/ notifications from the client.
● Guests must inform the management of any late check-ins at least before 6pm on the arrival date. Late check-in is defined as any check-ins outside of our check-in time (3pm to 6pm of your scheduled arrival date). Otherwise, the management has full right to reconsider the availability of the room and the guest would be considered as a no-show.
● In the event of unforeseen circumstances , such as natural disasters and/or travel restrictions, exceptions to the cancellation policy may be made at the discretion of the management.
● The same cancellation policies apply to group bookings. Please refer to your group booking agreement for specific terms and conditions.
● All cancellation requests must be made in writing via email or through our online booking platform.
● It is the guests responsibility to obtain confirmation of the cancellation from the resort.
● All promotional rates or special offers abide by any cancellation policy. By making a reservation at our resort, you acknowledge and agree to abide by the terms of this cancellation and modification policy. Please don’t hesitate to contact us for any queries and/or clarifications.