Terms & Conditions


1. Booking Confirmation

  • All bookings made through our online hotel booking engine are subject to availability and confirmation by the hotel.
  • Upon completion of your booking, you will receive a confirmation email with the details of your reservation. Please review this confirmation carefully and contact us immediately if any discrepancies are found.

2. Payment

  • Payment for your reservation is required at the time of booking unless otherwise stated.
  • We accept payment via credit/debit card, bank transfer, or any other payment method specified on our website.
  • All prices displayed are inclusive of applicable taxes unless otherwise stated.

3. Cancellation and Modification

  • Cancellation and modification policies vary depending on the hotel and rate selected. Please review the specific terms and conditions associated with your reservation.
  • Any cancellation or modification requests must be made through our website or by contacting our customer support team directly. We will process your request in accordance with the applicable policy.

4. Refunds

  • Refunds for cancellations or modifications will be processed in accordance with the cancellation policy associated with your reservation.
  • Refunds, if applicable, will be credited back to the original payment method used for the booking.

5. Check-In and Check-Out

  • Check-in and check-out times vary by hotel and are specified in your booking confirmation.
  • Early check-in or late check-out may be available upon request and subject to availability. Additional charges may apply.

6. Guest Responsibilities

  • Guests are responsible for providing accurate booking information and ensuring compliance with hotel policies.
  • Any additional services or amenities not included in the booking must be arranged directly with the hotel and may be subject to additional charges.

7. Privacy

  • We respect your privacy and are committed to protecting your personal information. Please review our Privacy Policy for details on how we collect, use, and disclose your data.

8. Governing Law

  • These terms and conditions are governed by the laws of Malaysia. Any disputes arising from these terms and conditions shall be subject to the exclusive jurisdiction of the courts in Malaysia.

9. Changes to Terms and Conditions

  • We reserve the right to update or modify these terms and conditions at any time without prior notice. Please review this page regularly for any changes.

By using our online hotel booking engine, you agree to abide by these terms and conditions. If you have any questions or concerns, please contact us at [email protected] or [email protected] .

Tasik Kebun Serendah Resort’s Booking Cancellation & Modification Policy

1. Cancellation Period and Fees:

● Cancellations must be made at least 6 working days from the scheduled arrival date to avoid any penalties.
● Cancellations made within 5 working days of the scheduled arrival date will be subject to a cancellation fee equivalent to 50% of the total booking cost.
● Cancellations made within 2 working days of the scheduled arrival date will be subject to a cancellation fee equivalent to 70% of the total booking cost
● Cancellations made within 24 hours of the scheduled arrival date will be subject to a cancellation fee equivalent to one night of the total booking cost.

2.Modification Policy

● Modifications to existing reservations are subject to availability and may be subject to additional charges.
● Any changes to the booking must be made within the specified cancellation period to avoid any penalties.

3. Refunds

● Refunds for cancellations are only applicable for emergency cases with a valid reason and evidence, up to the discretion of Tasik Kebun Serendah.
● Refunds will be minus from administration charges.

4. No-Show Policy

● Guests who fail to arrive without prior notice will be considered as no-show.
● No-shows will be charged the full booking amount and will not be eligible for any refunds.
● If the booking is for more than one night, no-show will be considered when the guest didn’t turn up for the second day’s check in time and the management didn’t receive any calls/ notifications from the client.

5. Late Check In

● Guests must inform the management of any late check-ins at least before 6pm on the arrival date. Late check-in is defined as any check-ins outside of our check-in time (3pm to 6pm of your scheduled arrival date). Otherwise, the management has full right to reconsider the availability of the room and the guest would be considered as a no-show.

6. Special Circumstances

● In the event of unforeseen circumstances , such as natural disasters and/or travel restrictions, exceptions to the cancellation policy may be made at the discretion of the management.

7. Group Bookings

● The same cancellation policies apply to group bookings. Please refer to your group booking agreement for specific terms and conditions.

8. Communication

● All cancellation requests must be made in writing via email or through our online booking platform.
● It is the guests responsibility to obtain confirmation of the cancellation from the resort.

9. Exceptions:

● All promotional rates or special offers abide by any cancellation policy. By making a reservation at our resort, you acknowledge and agree to abide by the terms of this cancellation and modification policy. Please don’t hesitate to contact us for any queries and/or clarifications.